Privacy Policy

At Vivid Carats, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website and services. By using our website, you agree to the terms outlined in this policy. If you have any questions, feel free to contact us at any time.

Information We Collect

When you visit our website or use our services, we may collect the following information:

• Personal Information: Name, email address, phone number, and shipping/billing address when you place an order or contact us.
• Payment Information: Securely processed through trusted third-party payment      providers (we do not store payment details).
• Usage Data: Information about your interaction with our website, including IP address, browser type, and pages visited.
• Cookies and Tracking Technologies: To improve your experience and analyse      website performance.

How We Use Your Information

We use the information collected to:

1. Process and fulfil your orders, including shipping and delivery.
2. Provide personalised customer service and respond to inquiries.
3. Send updates, promotions, or newsletters (with your consent).
4. Improve our website functionality and tailor your experience.
5. Ensure security and prevent fraudulent transactions.

How We Protect Your Information

Your privacy is our priority. We implement strict security measures to protect your personal data, including:

• Secure servers with encryption protocols (e.g., SSL).
• Restricted access to sensitive information within our organisation.
• Regular monitoring to prevent unauthorised access or data breaches.

Third-Party Services

We may share your information with trusted third-party services only when necessary for:

• Payment processing.
• Shipping and delivery logistics.
• Website analytics and performance improvements.

We ensure these third parties adhere to strict confidentiality and security standards.

Your Rights

You have the following rights regarding your personal information:

1. Access: Request a copy of the information we hold about you.
2. Correction: Update or correct your personal details.
3. Deletion: Request the deletion of your data, subject to legal or transactional obligations.
4. Opt-Out: Unsubscribe from marketing communications at any time.

To exercise any of these rights, please contact us at vividcarats@hotmail.

Cookies Policy

Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences.
• Understand how you interact with our website.
• Provide relevant offers and recommendations.

You can manage or disable cookies through your browser settings. Note that disabling cookies may affect your website experience.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. We encourage you to review this page regularly for updates.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

• Email:     [insert email address]
• Phone: +32 497 80 51 51
• Address: Hoveniersstraat 40, 2018, Antwerpen, België

Your trust is essential to us. At Vivid Carats, we are committed to ensuring your privacy and providing a secure, transparent experience.